How can companies ensure that they have successors ready for key positions at any time? Which methods and criteria are typically used to identify talent inside a companies?
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Thursday, June 5, 2014
the responsibilities of a client service manager
1. Provides excellent customer service
2. Manages the Client Services Coordinators (creates staff schedules, manages workflow, handles staffing and employee issues, enforces departmental policy and procedures, is a best practices example for Client Services Duties, etc)
3. Accurately performs registration process for new and existing clients
4. Schedules appointments according to established procedures
5. Make reminder calls to clients
6. Meets agency participatory expectation
7. Assure that staff is provided with proper training, instruction, tools, and methods to perform their jobs.
8. Lead and motivate staff in handling change, building trust, and partnership. Encourage and build a team environment.
9. Perform timely performance evaluations, as well as appropriate disciplinary actions. Evaluate all Customer Service Staff on communication skills and technical knowledge.
10.Ensure that all Customer Service Representatives have up-to-date benefit information.
11.Ensure Customer Service follow-up methods and procedures are complete and meet time standards.
12.Develop and train senior staff to provide a high level of support.
13.Create method to provide feedback and Quality Assurance on identified errors.
14.Assist with Client Services as needed.
15.Capture and report on all Customer Service measurements, production, and turnaround time metrics.
1. Provides excellent customer service
3. Accurately performs registration process for new and existing clients
4. Schedules appointments according to established procedures
5. Make reminder calls to clients
6. Meets agency participatory expectation
7. Assure that staff is provided with proper training, instruction, tools, and methods to perform their jobs.
8. Lead and motivate staff in handling change, building trust, and partnership. Encourage and build a team environment.
9. Perform timely performance evaluations, as well as appropriate disciplinary actions. Evaluate all Customer Service Staff on communication skills and technical knowledge.
10.Ensure that all Customer Service Representatives have up-to-date benefit information.
11.Ensure Customer Service follow-up methods and procedures are complete and meet time standards.
12.Develop and train senior staff to provide a high level of support.
13.Create method to provide feedback and Quality Assurance on identified errors.
14.Assist with Client Services as needed.
15.Capture and report on all Customer Service measurements, production, and turnaround time metrics.
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